FAQs
Flaceco – Frequently Asked Questions (FAQ)
🛒 Orders
Q: How do I place an order?
A: Simply browse our shop, select your items, and checkout securely. You’ll receive an order confirmation email right after.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations must be requested within 12 hours of purchase. Contact us at shopflaceco@gmail.com.
🚚 Shipping
Q: How long does shipping take?
A:
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U.S. Orders: 3–7 business days
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International Orders: 7–21 business days
Q: Do you ship internationally?
A: Yes, we ship worldwide! Note that customs fees or import taxes may apply in your country.
Q: How do I track my order?
A: Once shipped, you’ll receive a tracking number by email. You can track your package on our Track Order page.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.
Q: Is my payment information safe?
A: Yes, we use encrypted checkout systems to ensure your data is secure.
🔄 Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 3 days of delivery, as long as items are unworn, unused, and in original packaging.
Q: Are there items that can’t be returned?
A: Yes, final sale items, gift cards, undergarments, and custom pieces are non-returnable.
Q: How do I start a return?
A: Email us at shopflaceco@gmail.com with your order number and reason for return.
👕 Products
Q: How do I know which size to order?
A: Check our Size Guide (located on each product page) for detailed measurements.
Q: Will items restock?
A: Some of our pieces are limited edition, but staple items may be restocked. Follow us on social media or sign up for email alerts to stay updated.
📍 General
Q: Where is Flaceco based?
A: We are proudly based in Saint Albans, New York, United States.
Q: How can I contact you?
A: You can reach us at shopflaceco@gmail.com or through our Contact Page.